9wickets bet Privacy Policy – Your Complete Guide to Data Protection

Welcome to 9wickets bet. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use our website, app, or any of our services.

9wickets bet believes privacy is a fundamental right. We want you to use our platform with complete confidence, knowing your information is always in safe hands. This policy has been prepared in accordance with GDPR and applicable international data protection laws.

By using the 9wickets bet platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please contact our support team.

9wickets bet collects only the data strictly necessary to deliver its services, maintain security, and meet legal obligations. The table below gives a clear breakdown of the types of data we collect.

9wickets bet collects your information through several methods. We are fully transparent about each of them.

• Directly from you: Information you provide through registration, KYC forms, support chat, or email.
• Automatically: Technical data collected through cookies, log files, and tracking pixels while you use the platform.
• From Payment Providers: Transaction confirmation data from payment gateways such as bKash, Nagad, or Rocket.
• From verification agencies: Information from third-party identity verification services for KYC purposes.
• From Public Sources: Limited information from public records or government databases for fraud prevention purposes.

9wickets bet uses collected data solely for specific, legitimate purposes. We never use your information beyond what it was collected for.

• Account creation, management, and security.
• Processing deposits, withdrawals, and all other financial transactions.
• Identity verification in compliance with KYC and AML (Anti-Money Laundering) regulations.
• Detecting and preventing fraud, hacking, and other illegal activities.
• Providing customer service and technical support.
• Responsible Gaming monitoring and identification of problem gamblers.
• Platform performance improvements and bug fixes.
• Fulfilling legal obligations and reporting to regulatory authorities.
• To notify you about relevant bonuses, promotions, and updates (with your consent).

9wickets bet does not share your personal information as a general practice. Sharing may occur only in limited, specific circumstances.

• Service Providers: With payment gateways, KYC verification services, and server hosting providers — only the minimum necessary information, under strict contractual agreements.
• Legal obligations: Disclosure of information is mandatory when required by a valid court order or a lawful request from a government body or regulatory authority.
• Anti-Money Laundering: We are legally required to report suspicious financial activity to the Financial Intelligence Unit (FIU).
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred; you will be notified in advance should this occur.

Cookies and similar technologies are used on the 9wickets bet website to enhance your browsing experience and maintain platform security.

• Essential Cookies: These are essential for maintaining login sessions and site security — the site cannot function without them.
• Functional Cookies: To remember your language preference, game settings, and other personalisation choices.
• Analytics Cookies: To understand which parts of the site are used most — without identifying individual users.
• Security Cookies: To detect fraudulent activity and bot behavior.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

9wickets bet uses industry-leading security technology to protect your data. Our security infrastructure is built across multiple layers.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Protection against cyberattacks at the server level.
• Encrypted Database: All stored personal data is kept in encrypted form.
• Access controls: Only authorized personnel are permitted to access specific data.
• Regular Penetration Testing: Third-party security experts audit the system at regular intervals.
• Data Backup: Secure, encrypted off-site backups are taken on a regular basis.

9wickets bet does not retain your data longer than necessary. A specific retention period is defined for each category of information.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

As a 9wickets bet user, you have several important rights over your own data. We fully respect and uphold each of these rights.

9wickets bet is intended exclusively for users aged 18 and above. We never knowingly collect personal information from anyone under the age of 18.

• KYC verification is mandatory at registration to confirm age.
• If an account belonging to a minor is identified, it will be immediately suspended and the associated data deleted.
• If a parent or guardian believes their child is using our platform, please contact us immediately.
• Responsible Gaming tools can be used to restrict access for family members.

9wickets bet may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological developments, or improvements to our services.

• For significant changes, advance notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page always reflects the most recent version.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact 9wickets bet.

• Email: [email protected]
• Live Chat: 24/7 live support is available.
• Response Time: Typically within 24–48 hours; up to 30 days for data rights requests.

For more information, visit our FAQ Page and Responsible Gaming View page.